Privacy Policy

Privacy Policy

Last Updated: Nov. 6 2025

Our Commitment

Rhizome respects your privacy and is committed to protecting your personal information.

Information We Collect

We collect information that you provide directly to us, including:

  • Personal identifiers: Name, email address, phone number
  • Billing/shipping addresses: Street address, city, state, ZIP
  • Payment information: Processed securely through our payment processor (we do not store full card numbers)
  • Order history: Products purchased, lot codes, quantities, delivery preferences
  • Communications: Support tickets, emails, phone conversations

We also collect information automatically:

  • Device/browser data: IP address, browser type, device information
  • Usage data: Pages visited, time on site, referral sources
  • Cookies: Small data files to enhance your experience

How We Use Your Information

  • Process and fulfill orders: Verify payment, arrange shipping, track delivery
  • Communicate about orders: Order confirmations, shipping updates, delivery notifications
  • Provide customer support: Answer questions, resolve issues, process returns
  • Send marketing emails: Product updates, promotions (with your consent - unsubscribe anytime)
  • Improve services: Analyze site usage, optimize performance, develop new features
  • Detect and prevent fraud: Identify suspicious activity, protect accounts

Information Sharing

We do not sell your personal information. We may share information with:

  • Service providers: Shipping carriers, payment processors, email services
  • Business partners: Only with your explicit consent
  • Legal authorities: When required by law, court order, or to protect our rights

Your Rights

You have the right to:

  • Access your personal information
  • Correct inaccurate information
  • Delete your information
  • Opt-out of marketing communications
  • Request a copy of your data

To exercise these rights, contact us at help@rhizomematerials.com.

Cookies

We use cookies to:

  • Remember your preferences
  • Analyze site usage
  • Provide targeted advertising
  • Enable essential site functionality

You can control cookies through your browser settings.

Third-Party Links

Our site may contain links to third-party websites. We are not responsible for the privacy practices of these sites. Review their privacy policies independently.

Changes to This Policy

We may update this privacy policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. Continued use after changes constitutes acceptance.

Contact Us

Questions about this privacy policy or our data practices? Contact us at: