Privacy Policy

Last Updated: January 2025

Our Commitment

Imipolex respects your privacy and is committed to protecting your personal information.

Information We Collect

We collect information that you provide directly to us, including:

Personal identifiers: Name, email address, phone number
Billing/shipping addresses: Street address, city, state, ZIP
Payment information: Processed securely through our payment processor (we do not store full card numbers)
Order history: Products purchased, lot codes, quantities, delivery preferences
Communications: Support tickets, emails, phone conversations

We also collect information automatically:

Device/browser data: IP address, browser type, device information
Usage data: Pages visited, time on site, referral sources
Cookies: Small data files to enhance your experience

How We Use Your Information

Process and fulfill orders: Verify payment, arrange shipping, track delivery
Communicate about orders: Order confirmations, shipping updates, delivery notifications
Provide customer support: Answer questions, resolve issues, process returns
Send marketing emails: Product updates, promotions (with your consent - unsubscribe anytime)
Improve services: Analyze site usage, optimize performance, develop new features
Detect and prevent fraud: Identify suspicious activity, protect accounts

Information Sharing

We do not sell your personal information. We may share information with:

Service providers: Shipping carriers, payment processors, email services (under confidentiality agreements)
Business partners: Only with your explicit consent
Legal authorities: When required by law, court order, or to protect our rights

Data Security

We implement industry-standard security measures to protect your information:

Encrypted data transmission (HTTPS/SSL)
Secure payment processing (PCI DSS compliant processors)
Access controls and authentication
Regular security audits

However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

Your Rights

You have the right to:

Access your personal information
Correct inaccurate information
Delete your information (subject to legal/business retention requirements)
Opt-out of marketing communications
Request a copy of your data

To exercise these rights, contact us at [email protected].

Cookies

We use cookies to:

Remember your preferences
Analyze site usage
Provide targeted advertising
Enable essential site functionality

You can control cookies through your browser settings. Disabling cookies may limit site functionality.

Third-Party Links

Our site may contain links to third-party websites. We are not responsible for the privacy practices of these sites. Review their privacy policies independently.

Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect information from children. If you believe we have collected information from a child, contact us immediately.

Changes to This Policy

We may update this privacy policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. Continued use after changes constitutes acceptance.

Contact Us

Questions about this privacy policy or our data practices? Contact us at:

Email: [email protected]
Phone: (215) 470-4753
Mail: Imipolex, 1234 Industrial Blvd, Manufacturing District, ST 12345