Terms & Conditions

Last Updated: Nov. 6 2025

Acceptance of Terms

By placing an order or using Rhizome services, you acknowledge that you have read, understood, and agree to be bound by these terms and conditions.

Product Descriptions

We strive for accuracy and transparency in all product descriptions, disclaimers, and specifications. However, surplus inventory may vary slightly from descriptions. We disclose known variations and grade all materials honestly. Cosmetic variance is normal and expected.

Pricing

Prices are subject to change without notice due to the commodity nature of the materials we sell. Prices are confirmed at the time of order placement. Pricing errors will be corrected and you will have the option to accept the corrected price or cancel the order.

Payment Terms

Retail customers: Payment due at time of order (credit card, bank transfer)

We accept Visa, Mastercard, American Express, and ACH transfers.

Order Acceptance

All orders are subject to acceptance and product availability. We reserve the right to refuse or cancel orders at our discretion, including orders that appear fraudulent, exceed available inventory, or violate these terms.

Limited Warranty

Products are sold as-is with no express or implied warranties. Surplus and factory second lots are sold with all faults as described in product listings.

Limitation of Liability

Our liability is limited to the purchase price of the product. We are not liable for:

Consequential or incidental damages
Installation labor or costs
Project delays
Loss of use or opportunity
Damages exceeding the purchase price

Indemnification

You agree to indemnify Rhizome from claims arising from your use of materials, including improper installation, failure to follow guidelines, or use in applications beyond product specifications.

Governing Law

These terms are governed by the laws of the state of Wyoming. Any disputes will be resolved in courts located in Wyoming.

Changes to Terms

We may update these terms at any time. Continued use of our services constitutes acceptance of updated terms.

Contact

Questions about these terms? Contact us at help@rhizomematerials.com or (914) 996-4858.